Case study: Invogue Incentives

The Challenge...

InVogue is a successful business with over 25 years’ experience of sourcing, designing, producing, storing and distributing promotional items and corporate gifts for its clients; from large multi-national brands to small independent companies.

Before working with Halo Connect InVogue had landlines with a large brand provider.

Managing Director, Chris Rigby, said: “It wasn’t cheap and quite honestly I was a little bit exasperated with the service I was getting. It was always difficult to get hold of someone and I never spoke to the same person twice.”

Chris felt he would benefit from a smaller, local supplier on his Preston doorstep, who would understand the company’s needs and offer a much more personal service.

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The Solution...

“When I met with Halo to discuss my needs they filled me with confidence that they could not only transfer our lines with ease and no disruption to service, but could also provide us with a high speed broadband solution at good rates. It was enough for me to make the switch and I haven’t looked back. I can rest assured that Halo are easy to contact should I need any help and it means I can carry on running a busy business without any concerns.”

Chris RigbyInvogue Incentives

Case study: Ham Baker Group

The Result...

“We wanted to ensure efficient communication between divisions as well as with external customers, so it was important to get the right solution in place.

They came back with a very competitive price for devices which ticked the right boxes. Throughout, they proved to be very efficient in dealing with all queries and set everything up to budget and timescales.”

Shaun SmithGroup comms director of IT and marketing.

Background...

Datastore Computing Limited was founded in 1997 by Paul Edwards. DCL supplies a full range of services to businesses that want their computers to work for them first time every time, and need an IT company they can rely on for custom software, phone app design, IT support and website design.

The Challenge...

Paul, working in the tech industry, understood the importance of reliable phone and broadband connections to the successful running of his business.

Paul is always provisioning new hardware for his customers, maintaining and supporting both his and his customer’s servers and at the same time providing technical support to his customers in person and on the phone as well as writing office and web based software and apps.

The Solution...

Paul had been struggling with customer service and account management with his existing providers and he was in search of a service that met the level of attention he required.

“After talking to Sam I was impressed by his knowledge and the way there were many ways to solve my issues which were explained to me so I could make an informed choice.”

With the personal account management that is applied to each customer, we can be available whenever Paul needs us no matter the situation.

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The Result...

Since coming on-board with Halo Connect, Paul has had nothing but a positive experience, he had this to say:

“I changed to Halo Connect since I wanted to get quality customer service whilst saving money. Since moving over, I have found their technical support easy to work with. I can actually phone them rather than send an email to create a ticket! I recommended them to a client who is very pleased with the company as they save them a lot of money every month while giving them a better system than previously they used.”

Paul EdwardsDatastore Computing Limited

Background...

Tarnia Elsworth has worked in financial services for numerous years as a practice manager, she eventually decided to take the plunge and go self-employed, working from her home office.

The Challenge...

Running the business for a year off her mobile, she sat a large amount of telephone appointments and this started to become tedious.

Tarnia said…

“with using my mobile on a day to day, I struggled to be flexible and it started to become an inconvenience”, she added “I wanted a local area number to look more professional to my customers”.

The Solution...

Tarnia was lucky enough to be put in touch with Halo Connect’s Lee Henderson. With our consultative approach, it was easy to understand Tarnia’s needs and fulfil each of her individual requirements.

Tarnia made her needs quite clear; “Features and divert options allow for flexible working and these are a must have.”

Being a business owner, she also has the responsibility to keep overheads low;

“The call package and pricing is very competitive, saving money has not resulted in a worse product”.

The Result...

With fast turnaround times and remote provisioning, we were able to dispatch Tarnia’s order within a week. Tarnia added:

“As my order was delivered, I was contacted by the service team to setup my new system. It was really fast and so simple. I got all the help I needed in setting up the features I requested”, she also said “Lee and Lee were very good to deal with, I felt like I got the right amount of attention with the right amount detail.”

Tarnia ElsworthInfinate Financial Services
Datastore Computing

Background...

Datastore Computing Limited was founded in 1997 by Paul Edwards. DCL supplies a full range of services to businesses that want their computers to work for them first time every time, and need an IT company they can rely on for custom software, phone app design, IT support and website design.

The Challenge...

Paul, working in the tech industry, understood the importance of reliable phone and broadband connections to the successful running of his business.

Paul is always provisioning new hardware for his customers, maintaining and supporting both his and his customer’s servers and at the same time providing technical support to his customers in person and on the phone as well as writing office and web based software and apps.

The Solution...

Paul had been struggling with customer service and account management with his existing providers and he was in search of a service that met the level of attention he required.

“After talking to Sam I was impressed by his knowledge and the way there were many ways to solve my issues which were explained to me so I could make an informed choice.”

With the personal account management that is applied to each customer, we can be available whenever Paul needs us no matter the situation.

View Website

The Result...

Since coming on-board with Halo Connect, Paul has had nothing but a positive experience, he had this to say:

“I changed to Halo Connect since I wanted to get quality customer service whilst saving money. Since moving over, I have found their technical support easy to work with. I can actually phone them rather than send an email to create a ticket! I recommended them to a client who is very pleased with the company as they save them a lot of money every month while giving them a better system than previously they used.”

Paul EdwardsDatastore Computing Limited
Infinite Financial Services

Background...

Tarnia Elsworth has worked in financial services for numerous years as a practice manager, she eventually decided to take the plunge and go self-employed, working from her home office.

The Challenge...

Running the business for a year off her mobile, she sat a large amount of telephone appointments and this started to become tedious.

Tarnia said…

“with using my mobile on a day to day, I struggled to be flexible and it started to become an inconvenience”, she added “I wanted a local area number to look more professional to my customers”.

The Solution...

Tarnia was lucky enough to be put in touch with Halo Connect’s Lee Henderson. With our consultative approach, it was easy to understand Tarnia’s needs and fulfil each of her individual requirements.

Tarnia made her needs quite clear; “Features and divert options allow for flexible working and these are a must have.”

Being a business owner, she also has the responsibility to keep overheads low;

“The call package and pricing is very competitive, saving money has not resulted in a worse product”.

The Result...

With fast turnaround times and remote provisioning, we were able to dispatch Tarnia’s order within a week. Tarnia added:

“As my order was delivered, I was contacted by the service team to setup my new system. It was really fast and so simple. I got all the help I needed in setting up the features I requested”, she also said “Lee and Lee were very good to deal with, I felt like I got the right amount of attention with the right amount detail.”

Tarnia ElsworthInfinate Financial Services

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