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Out With The Old, In With The New

By 21st December 2018February 20th, 2019General News, Halo News, Industry

Traditional phone lines are set to be discontinued sooner than you would imagine. Have you considered how your business will make calls when this happens. Could it be time to switch?

As technology advances, there isn’t much we don’t do on a mobile device or computer. All of these devices work via an internet connection, so if you think about it, it would make sense to talk over the internet. This can save the complications of juggling multiple devices and can also cut costs.

This technological miracle is called, Voice over Internet Protocol, more commonly known as VoIP. It began as a niche tool, yet due to advances has become something many businesses use every day.

VoIP uses the internet to make and receive telephone calls meaning businesses can say goodbye to expensive telephone bills. The internet can carry videos, images, text, making it a much more cost effective alternative for businesses to communicate.

VoIP comes with huge benefits:

1. Reduced call costs
Sold on a per-seat basis with no initial capital outlay unless handsets are bought upfront. Mostly UK landline and mobile calls are free, with low international call charges

2. Disaster Recovery
Reassurance that your call quality will not be compromised. Calls can be easily rerouted to mobiles if a problem occurs with the phone system, the office or with your employees

3. Scalability
Simple to remove or add a seat and many hosted solutions are on 30 day contracts.

4. Multiple devices

Some hosted telephony solutions are available on multiple devices such as tablets, mobiles and computers – enabling customers to work remotely. For example, if a business is split over multiple sites, perhaps in different countries, everyone has an internal extension.

5. Easy to edit features in online portal, no engineer needed
Including auto attendant, call reporting, call recording, hold music, and many more. These can be tailored per handset to suit individual requirements.