Halo Connect Solutions T/A Halo
Connect Complaints Procedure
We aim to deliver the very best service to our clients and work hard to ensure we maintain strong relationships. However, mistakes do happen and problems can occur but it’s how you deal with them that’s’ important. This document set out our complaints procedure.
A copy of this document is available by clicking here.
What to do If you are unhappy
If you are unhappy with any service or contract you have with us, please email firstname.lastname@example.org Our office hours are Monday to Friday between 08.30am and 5.00pm excluding Bank Holidays.
If you tell us you are not happy with the way we dealt with your enquiry or delivered a service, we will do our best to sort things out immediately. If we cannot do this, we will keep you informed about how long we expect to take to sort the matter out for you.
If you are still not satisfied, please ask to speak to a department manager. If you prefer, you can write to us explaining why you are unhappy and we will endeavour to respond within 30 working days.
Our address Is:
Halo Connect Solutions T/A Halo Connect Ltd
We carefully monitor complaints so that we can avoid making the same mistakes again. If something goes wrong, we want you to tell us. Then we can put it right and make sure the same thing doesn’t happen to someone else.